Customer Service

Simply great TIP OF THE WEEK by www.toolsyoucanuse.net.  It came across my email, and I didn’t want it to get lost among the multitudes of messages to my inbox or files.  Informative information to refer to more than once.  Our customers deserve excellent customer service.  Building Customers for Life!

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My Top 19 Customer Service Tips

by Laura A. Schmidt

1. Getting the products to the customers:

·    Have padded mailing envelopes ready at all times. The least expensive place to purchase these is on the Mary Kay Order Form – Section 2.

·    You can also get FREE Priority Mail boxes from the U.S. Post Office. They will give you a few, and then you can ask them for a form to order more. They are delivered to you FREE.

·    Save packing peanuts that you get in your product orders in gallon-sized ziplock bags. They’re easy to toss in a closet for storage, and a manageable size. You can use these to pack the Priority Mail boxes.

·    Create mailing labels with your name and address, and put them on standard-sized ‘security’ envelopes. Put them in your product orders that you mail or drop off. It’s a reminder for your customers to send a check.

·    Get the penny out of the eye to see the $. Yes, mailing it costs money. But, your time is valuable! Consider that your time is worth at least $50 per hour. One delivery that’s not-too-far-away costs so much more than mailing an expensive package. Only deliver if there is a chance to sell more products (up-sell), or layer for booking or recruiting. If she’s not going to be home, there is NO value in you being the one to drive there. Hire someone to do close deliveries, or mail it.

·    Use a spiral notebook to log the names of the people you mail products to, and the date they were mailed. That way, you’ll be able to go back and verify what was mailed, if someone doesn’t receive their order.

·    Have a ‘drop box’ in front of your house.

1.    Your family deserves the privacy

2.    Customers don’t always have the ‘chat’ time that stopping by would take

3.    You can’t afford to be interrupted when you’re on a booking or recruiting phone call.

Dream Another Dream

To all Mary Kay consultants.  Isn’t it great to be able to Dream Another Dream in 2011!

Praise God!!

TODAY’S SCRIPTURE

“…No eye has seen, no ear has heard, and no mind has imagined what God has prepared for those who love Him”
(1 Corinthians 2:9, NLT)

TODAY’S WORD from Joel and Victoria Osteen, Lakewood Church, Houston, Texas

What are the dreams and desires that you have for your future? Maybe you had some big dreams in the past, but things didn’t go the way you planned. So you put them aside and settled for status quo. We’ve all had disappointments and setbacks, but today is a new day, and we serve a God who makes all things new!

Let me challenge you to dig deep and dare to have a big dream for your life. I always say, when one dream dies, dream another dream. Don’t just settle for mediocrity, we serve a God who is above and beyond anything we can think of, and He wants to manifest His greatness through you. Remember, there’s nothing you can dream that God can’t do. Why don’t you ask Him to bring you the right people, the right opportunities, and the right resources? Trust that He is working behind the scenes on your behalf. Dare to believe and dare to dream another dream because He desires to do big things in and through you in this New Year!

A PRAYER FOR TODAY

Father in heaven, thank You for a new day to praise Your name. I dedicate myself to You fresh and anew. Lead me in the ways of my heart; help me to find that new dream, and let everything I do bring glory to You. In Jesus’ Name. Amen.

— Joel & Victoria Osteen

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