UnitCoach.com Featured Article

“Would You Like…”

Most people in marketing have heard how McDonalds® added an “upsell” to every order. Right before the sale was rung up, the cashier asked if the customer would be interested in adding french fries to their order. McDonalds® made millions selling french fries using this simple technique. Yes, millions.

The upsell is a smart, skillful, and easy way to add product to any order. But here’s the interesting thing about that McDonalds® campaign.

Woman of Excellence

I am part of the Fellowship of Excellence.  I have stepped over the line.  The decision has been made.  I won’t give up, shut up, let up until I have stayed up, stored up, paid up and prayed up.  I won’t look back, let up, slow down, back away or be still.

 

RUSH feedback needed!!

I am hosting an online Mary Kay Website Party and I’m inviting you to join on and have some fun.

 

   

All you need to do is go online at www.marykay.com/_________

starting _______________ ending __________________.

Check out what’s new, play with the virtual makeover and even upload your own picture to try the newest makeup artist looks!  You can shop for upcoming events such as Christmas, birthdays, anniversaries, etc.  There’s skin care, body care, color cosmetics, gifts, men’s products and more!

Think Affirmation

Keep on the Sunny Side of Life

 

An affirmation is saying “yes” to life. In doing so, it’s important to identify what you want, not what you don’t. Most people live in the wasteland of what they do not have or want; life seems bleak because they see a lack, a shortage of what they need or desire. The Law of Attraction does not understand “no,” and so if you were to say, “I do not want to be poor” the Law of Attraction would hear, “I do want to be poor.” Poor is the focus of that statement, and so it would bring you more experiences of being poor. Not what you would intend, is it?

Customer service check

“It costs five times as much to attract a new customer as it does to maintain an established one. So determine to make your customer the happiest in town. If you will take care of your customers, they will take care of you.” —Mary Kay

Rate this.  There’s excellent and there’s poor.  Seems to me that there’s no inbetween when it comes to the rating of customer service.  Only two categories of choice available.  

Anything less than excellent is viewed substandard, uncaring, poor performance, rude, no excuse good enough, unfair, unacceptable, unforgiveable, and let us not forget majorly disappointing. 

A poor service check would pretty much reveal one or more of those labels of customer dissatisfaction.  Wouldn’t you agree?  Several important factors need to be realized to establish and maintain excellent customer satisfaction.